Frequently Asked Questions
Everything you need to know about your Ichiban Mart shopping experience.
Are all your beauty products authentic?
Yes, we guarantee 100% authenticity. We source all our skincare and cosmetics directly from authorized distributors and official brand partners in Japan and Korea.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. Express options are available at checkout for delivery within 3-5 business days.
What is your return policy for opened skincare products?
For hygiene and safety reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
How do I check the expiration date of my products?
Most Japanese beauty products use batch codes rather than printed dates. You can contact our support team with your batch code, and we will verify the manufacturing and expiry dates for you.
Do you offer free shipping?
We offer free standard shipping on all orders over $75 USD. For orders below this amount, a flat rate shipping fee is calculated at checkout based on your location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.